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CANCELLATION AND RETURN POLICY

1. GENERAL INFORMATION

Two types of products are sold at Deniz Sanat:

  • Ready-made products: products sold with the standard options on the site (e.g. filament colour) and containing no personalisation.

  • Personalised products: products processed with a photo, name, logo, text or design, or made on request outside the standard options (size, colour, model, etc.).

We recommend reviewing the information on the product page before ordering.

 

2. RIGHT OF WITHDRAWAL AND RETURN CONDITIONS

14-DAY RETURNS FOR READY-MADE PRODUCTS

  • You may return ready-made products within 14 days of delivery without giving a reason.

  • An email to info@denizsanat.com or a WhatsApp message to +90 506 661 3999 is enough to notify us.

  • The product must be unused, undamaged and in resalable condition, preferably in its original packaging.

  • Deniz Sanat covers the return shipping cost. Please contact us before sending the product to receive the return shipping details.

NO RETURNS FOR PERSONALISED PRODUCTS

Under Turkish Consumer Protection Law No. 6502 and Article 15/1-ç of the Distance Contracts Regulation, there is no right of withdrawal for personalised products. Once production has started, they cannot be cancelled, returned or refunded, whether or not they have been shipped.

 

3. CANCELLATION FOR BANK TRANSFER / EFT PAYMENTS

For payments by bank transfer / EFT / FAST, the order is confirmed and production begins once the payment reaches the Seller’s account. From this stage, orders for personalised products cannot be cancelled or refunded; the 14-day right of withdrawal for ready-made products is reserved.

 

4. DEFECTIVE AND FAULTY PRODUCTS

In the following cases, the provisions on defective goods apply regardless of the product type:

  • The product is delivered broken, damaged or defective

  • The product is made contrary to the order (wrong name, wrong design, etc.)

  • A wrong product is sent

In these cases, contact us with a photo or video showing the damage, preferably within 3 days of delivery and without using the product. If the review shows the fault is ours, the product is remade free of charge, replaced or refunded, and Deniz Sanat covers the shipping cost. Your statutory rights regarding defective goods are reserved.

 

5. SHIPPING DAMAGE

For damage that occurs during shipping, a damage report must be drawn up with the courier at delivery and the package must not be accepted. Damage reported later for products accepted without a report may not be accepted.

 

6. REFUNDS

Once a return is approved, the price is refunded within 14 days at the latest of the withdrawal notice or return request reaching us:

  • For card payments, to the card used for payment

  • For bank transfer/EFT payments, to the IBAN you provide

The time it takes for the refund to appear in your account may vary by bank.

 

7. CONTACT

For all cancellation and return requests, you can reach us at:

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